Refund policy

No Return / No Exchange on SALE ITEMS or SPECIAL ORDER ITEMS : 

Any watch strap, watch box, watch winder or other watch accessory purchased on sale or special ordered cannot be returned. No exchange, no refund and no credit note will be issued for any item originally bought on sale or special ordered.

No Refund : 

Grand Time doesn't give any refund on purchase. Don't hesitate asking as many questions as you wish to ensure that you understand the size and other features of the item prior to ordering.

Exchange (does NOT apply to items on sale or special orders) : 

If despite a careful selection, the item you receive is not what you wanted, you have the option to exchange it within 14 days from date of delivery, as long as the item has not been worn or used and is returned with unmarred box and papers (if applicable). Please contact us to initiate the exchange process. You are responsible for having the item returned to us. You can bring it back to our store or if it has to be sent back, you are responsible for packaging it properly, for the shipping cost and for having it returned to us within 14 days. Grand Time reserves the right of refusing to exchange if the item, box and papers are not returned in pristine condition and in a timely manner. Any shipping charges from the original order are still due. Additional shipping charges for the replacement order may be owed as well depending of your delivery address.

Credit note (does NOT apply to items on sale or special orders) :

Another option, if the item you purchased is not what you wanted, is to receive a credit note instead of an exchange as long as the item has not been worn or used and is returned within 14 days from date of delivery with unmarred box and papers (if applicable). The credit note does not expire and can be used at Grand Time to pay for product or service. Please contact us to initiate the credit note process. You are responsible for having the item returned to us. You can bring it back to our store or if it has to be sent back, you are responsible for packaging it properly, for the shipping cost and for having it returned to us within 14 days. Grand Time reserves the right of refusing to exchange if the item, the box and papers are not returned in pristine condition and in a timely manner. Any shipping charges from the original order are still due and won't be included in the credit note.